Connect Attentive.com SMS to LiveHelpNow

Connect Attentive.com SMS to LiveHelpNow

What you need:

•  An Attentive.com account with two-way SMS, and admin access to it.
• At least one SMS number provisioned in LiveHelpNow — required to reply. Replies go out from your
  LiveHelpNow number, not your Attentive number.

Step 1 — Set up the webhook in Attentive

1. In the App Marketplace, choose Create App.
2. Open the app's Webhooks tab, switch on Event Webhook Status, and select Universal webhook.
3. Set the HTTP Post URL to: https://webhooks.livehelpnow.net/attentive/sms/9XgweR8M2RkBgR39VFQp
4. Subscribe to the event: sms.inbound_message.
5. Copy the Signing key Attentive shows (it's usually shown only once).

Step 2 — Enter these details in LiveHelpNow

In your LiveHelpNow admin, open Integrations → Attentive, click Add New Number, and fill in:

1. Integration name — any label you'll recognize.
2. Department — which department these SMS chats go to.
3. Your Attentive number (short code, toll-free, or 10-digit).
4. Your Signing key (from Step 1).

Save, and your Attentive SMS will start arriving in LiveHelpNow. The API token field is optional — leave it blank; it isn't needed for this setup.

Notes

• No SMS number in LiveHelpNow Messages still arrive as chats, but agents can't reply by SMS. Add a
  number under Integrations → SMS.
• Can't find sms.inbound_message in Attentive? Ask your Attentive representative to enable two-way SMS for your account