Hue AI Agent Manual
What are the capabilities of Hue AI available to my agents?
Hue AI: Your Customer Service Assistant on LiveHelpNow
Hue AI serves as a valuable assistant for customer service agents using the LiveHelpNow platform. It is designed to enhance agent productivity by providing suggestions for responses and delivering user-friendly communication. The primary goal of Hue AI is to shorten chat session durations by as much as 80%, allowing agents to focus on providing exceptional customer service.
How Hue AI Enhances Customer Support
Hue AI leverages your website’s content, knowledge base, canned responses, and previous conversations to offer real-time assistance to agents. The AI is trained on this knowledge instantaneously, allowing it to provide relevant and contextually appropriate recommendations.
This short video will walk you through the different ways Hue AI will help your agents:
Here are three key features that showcase how Hue AI supports agents:
1. Response Recommendation
Each customer service agent, whether engaging via chat or responding to a ticket, will see a Hue icon alongside each customer message. By clicking this icon, Hue AI recommends a response that the agent can send directly or modify as needed before delivering it to the customer.
2. Agent Engagement
Agents can also directly engage with Hue AI by selecting the "Hue" icon in the toolbar. This allows them to submit their question or issue and receive a suggested answer promptly, streamlining the response process and improving overall efficiency.
3. Message Transformer
While responding to a chat or ticket, agents may encounter grammatical errors, misspellings, or may find their initial messages lacking in professionalism. By clicking on the AI icon, agents can transform their text into a polite, grammatically correct, and comprehensive message before sending it to the customer, ensuring clear and effective communication.
In conclusion, Hue AI significantly enhances the operational efficiency of customer service agents on the LiveHelpNow platform. By utilizing advanced AI technology to provide response recommendations, facilitate agent queries, and transform messages into polished responses, Hue AI enables agents to serve customers better and faster.