Articles

• 2395
• 0

Shared agent drafts

• 7054
• 0

Allow customers to submit inquiries via URL, link

• 7408
• 0

Activating post ticket survey

• 14331
• 2
• 0

Dealing with SPAM

• 32383
• 26

Exchange of confidential information in chat or ticket

• 30762
• 57

Ticket SLA and Reminders

• 29370
• 58

Right-to-left language support

• 26562
• 33

Supporting multiple brand with email-ticketing system

• 29617
• 29

Importing Canned and Knowledge base content from other systems

• 35657
• 40

Mail Profile Setup - Email "From" address setup

• 30473
• 27

How to Setup Support Ticket Automations

• 35329
• 29

Adding Watchers to Tickets

• 29694
• 26

Add customer satisfaction surveys to your ticket responses and resolutions

• 34566
• 63
• 0

Ticket Autoresponder Email Templates

• 36951
• 33

Managing Ticket-Email Notifications