• 271
• 0

Shared agent drafts

• 5729
• 0

Allow customers to submit inquiries via URL, link

• 6082
• 0

Activating post ticket survey

• 12854
• 2
• 0

Dealing with SPAM

• 29936
• 26

Exchange of confidential information in chat or ticket

• 29225
• 57

Ticket SLA and Reminders

• 27880
• 58

Right-to-left language support

• 24697
• 33

Supporting multiple brand with email-ticketing system

• 28115
• 29

Importing Canned and Knowledge base content from other systems

• 33515
• 40

Mail Profile Setup - Email "From" address setup

• 28618
• 27

How to Setup Support Ticket Automations

• 32950
• 29

Adding Watchers to Tickets

• 27868
• 26

Add customer satisfaction surveys to your ticket responses and resolutions

• 32755
• 63
• 0

Ticket Autoresponder Email Templates

• 34559
• 33

Managing Ticket-Email Notifications