• 6
• 0

Shared agent drafts

• 5566
• 0

Allow customers to submit inquiries via URL, link

• 5947
• 0

Activating post ticket survey

• 12682
• 2
• 0

Dealing with SPAM

• 29582
• 26

Exchange of confidential information in chat or ticket

• 29060
• 57

Ticket SLA and Reminders

• 27719
• 58

Right-to-left language support

• 24459
• 33

Supporting multiple brand with email-ticketing system

• 27960
• 29

Importing Canned and Knowledge base content from other systems

• 33312
• 40

Mail Profile Setup - Email "From" address setup

• 28363
• 27

How to Setup Support Ticket Automations

• 32647
• 29

Adding Watchers to Tickets

• 27697
• 26

Add customer satisfaction surveys to your ticket responses and resolutions

• 32528
• 63
• 0

Ticket Autoresponder Email Templates

• 34309
• 33

Managing Ticket-Email Notifications