Knowledge Base Categories

Frequently Asked Questions

Quick answers to common setup, support, and integration questions.

Integrating LiveHelpNow into Google Tag Manager

Google Tag Manager (GTM) is a simple solution for managing JavaScript snippets that send data to third parties (like LiveHelpNow) from your website or app. You can easily add or remove snippets without requiring a developer to update any code. GTM is highly recommended for LiveHelpNow widget installation. It is easy, fast and the simplest way to load the LiveHelpNow on your website. Important: You

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Analyze Campaign Data (UTMs) in relation to number of page views, chat sessions and conversions.

Skip the "Overview" section if you are familiar with UTM parameters. Overview UTM parameters are simply tags that you add to a URL. When someone clicks on a URL with UTM parameters, those tags are sent back to your LiveHelpNow account for tracking. For example, you have setup a new Ad Campaign to promote a new product, let's call it "Widget Z". Your ads promoting Widget Z run on google CPC,

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