LiveHelpNow Analytics Report List
What reports are available in the LiveHelpNow Analytics system?
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Executive Reports Main Overview Visits & Page views, New vs. Returning Visitors, Chat Sessions, Visits by Source. Marketing Overview Top 5 Referrers, Top 5 Keywords, Top 3 Campaign Sources (direct hit, via referral, via search) Content Overview Top 5 Entrances, Top 5 Exits, Top 5 Content |
Marketing Reports Referrers Top Referrers Referrer URLs Top Referrer URLs Search Engines Top Referring Search Engines Search Terms Top Search Engine Keywords Landing Pages Top Web Visitor Entry Points |
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Chat System Agent Time Clock Contact List (collected via pre-chat window) Daily Live Chat Statistics Chat Sessions, Total Chat Time, Offline Chat Requests, Offline Chat Requests by Hour Daily Live Chat Breakdown Live Chat Statistics per Agent & Department Chat Transcripts Chat Transcripts (Bulk Print) Dropped Chat Sessions Chat Transcripts export Chat Transcripts are exported as .xml (Excel) files Chat Tag Statistics Categorize chats based on their content. Your agents can tag each chat appropriately. Drill down and view past chats by tag category. Chat Launch URLs Top Pages where live chats are requested Chat Survey Statistics Chat Survey Statistics by Operator |
Website Visitors Daily Visitors Visitors Daily, Percent New Visitors Daily Visits vs. Page views Daily Visitors & Pageviews, Average Views per Visit New vs. Returning Visitors Visitors by Country Visitor Languages Hourly Visitors Hourly Visitors, Page Views & Chat Sessions Top Content Top Web Site Content per Visits & Pageviews Top Exit Points Browser Versions Platform Versions Browser/Platform Combo Screen Resolutions Screen Colors 32bit, 24bit, 16bit, etc. Java Enabled Yes or No? Raw Visitor Data Raw data for all website visitors |
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Ticket System Ticket System detailed statistics Detailed Daily Stats per Agent & Department Ticket System performance New Tickets, Resolved Tickets, Average time to Assignment, Average time to Resolution, etc. View Performance by Agent & Department Contact List (collected via ticket submission) Tickets by Category Tickets by Priority Tickets export Ticket Transcripts are exported as .xml (Excel) files Tickets by Assignment Tickets by tag Drill down and view past tickets by tag category. Ticket Survey Statistics Ticket Survey Statistics by Operator |
Knowledge Base System Search terms Top knowledge base search queries Highly Rated content Poorly Rated content Most viewed content Least viewed content |
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Call Log System Contact List (collected via callback requests) Calls by tag Drill down and view past calls by tag category. Export call log |
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