Articles

• 33709
• 26

Exchange of confidential information in chat or ticket

• 49191
• 34

SMS Chat. Supporting customers who like to text.

• 30094
• 58

Right-to-left language support

• 30085
• 29

Importing Canned and Knowledge base content from other systems

• 36476
• 40

Mail Profile Setup - Email "From" address setup

• 38202
• 39

Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

• 28922
• 57

Dynamic Department Routing

• 33949
• 28

How to Setup Visitor Automations

• 25173
• 58

Managing Agent View Access

• 29404
• 57

Department Isolation

• 37136
• 28

How to setup live chat queuing for call centers

• 43441
• 60

"Live chat is currently unavailable" message

• 34298
• 57

How to send visitors their chat transcript by email and include a survey

• 46244
• 63

How to export chat transcripts for your records

• 27205
• 68

Email Transcripts

• 40758
• 67

Chat Session Timeout

• 39340
• 58
• 0

How to Setup a Post Chat or Ticket Survey

• 37676
• 28

Chat, Ticket, Call tagging explained