Articles

• 33947
• 26

Exchange of confidential information in chat or ticket

• 49319
• 34

SMS Chat. Supporting customers who like to text.

• 30227
• 58

Right-to-left language support

• 30167
• 29

Importing Canned and Knowledge base content from other systems

• 36651
• 40

Mail Profile Setup - Email "From" address setup

• 38339
• 39

Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

• 29043
• 57

Dynamic Department Routing

• 34003
• 28

How to Setup Visitor Automations

• 25227
• 58

Managing Agent View Access

• 29480
• 57

Department Isolation

• 37202
• 28

How to setup live chat queuing for call centers

• 43649
• 60

"Live chat is currently unavailable" message

• 34360
• 57

How to send visitors their chat transcript by email and include a survey

• 46470
• 63

How to export chat transcripts for your records

• 27247
• 68

Email Transcripts

• 40826
• 67

Chat Session Timeout

• 39447
• 58
• 0

How to Setup a Post Chat or Ticket Survey

• 37865
• 28

Chat, Ticket, Call tagging explained