• 273
• 0

Shared agent drafts

• 5729
• 0

Allow customers to submit inquiries via URL, link

• 6082
• 0

Activating post ticket survey

• 12854
• 2
• 0

Dealing with SPAM

• 29937
• 26

Exchange of confidential information in chat or ticket

• 29226
• 57

Ticket SLA and Reminders

• 27880
• 58

Right-to-left language support

• 24698
• 33

Supporting multiple brand with email-ticketing system

• 28116
• 29

Importing Canned and Knowledge base content from other systems

• 33516
• 40

Mail Profile Setup - Email "From" address setup

• 28619
• 27

How to Setup Support Ticket Automations

• 32954
• 29

Adding Watchers to Tickets

• 27870
• 26

Add customer satisfaction surveys to your ticket responses and resolutions

• 32757
• 63
• 0

Ticket Autoresponder Email Templates

• 34563
• 33

Managing Ticket-Email Notifications